Term and Conditions

Last Updated: [Date]

Welcome to Swimming Gear Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.ukswimgear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

We specialize in serving:

• Competitive swimmers seeking performance gear
• Fitness enthusiasts focused on aquatic training
• Swimming coaches and teams requiring quality equipment
• Recreational swimmers looking for durable swimwear

2. Website Use

2.1 User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Provide accurate and complete information when creating an account or placing orders
• Do not misuse our website or attempt unauthorized access to our systems

2.2 Intellectual Property

All content on our website, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our performance swimwear and training equipment, including:

• Competition swimwear (jammers, racing suits)
• Training aids (kickboards, pull buoys, paddles)
• Technical swimming gear (goggles, snorkels)
• Fitness and leisure swimwear

While we strive for accuracy, slight variations in color or design may occur.

3.2 Hygiene Restrictions

Due to hygiene considerations, the following items cannot be returned unless faulty:

• Bikini bottoms and tops
• Briefs
• Swimsuits
• Prescription goggles (custom-made items)

4. Ordering and Payment

4.1 Order Process

• Orders are processed within 1-2 business days (excluding weekends and holidays)
• You will receive an order confirmation email with details
• We reserve the right to refuse or cancel orders at our discretion

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You confirm that the payment method is yours or you have authorization to use it.

4.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. You are responsible for any customs duties or import taxes for international orders.

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Shipping times may vary during peak periods or due to customs processing.

5.3 Delivery Issues

You must inspect goods upon delivery. Report any damage or discrepancies within 48 hours by emailing [email protected] with photos of the issue.

6. Returns and Refunds

6.1 Returns Policy

• 15-day return window from receipt of order
• Items must be unused, in original packaging with all tags attached
• Proof of purchase (order number) required

6.2 Return Process

1. Contact us within 15 days of receiving your order
2. Wait for return authorization (within 2 business days)
3. Package item securely in original packaging
4. Ship to our warehouse (address provided in authorization)

6.3 Refunds

• Processed within 5 business days of receiving return
• Issued to original payment method
• May take 3-10 business days to appear in your account

6.4 Exchanges

For size exchanges on eligible items:

• Follow standard return process
• Clearly request exchange in your email
• We’ll ship replacement once original is received

7. Liability and Disputes

7.1 Our Liability

We are not liable for:

• Indirect or consequential losses
• Events beyond our reasonable control
• Incorrect use of products

Our total liability is limited to the purchase price of the goods.

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

10. Contact Us

For questions about these Terms and Conditions:

Swimming Gear Shop
97 Merridale Rd, Wolverhampton, GB WV7J 4OR
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm GMT