At Swimming Gear Shop, we’re committed to delivering your performance swimwear and training equipment with speed and care. Our comprehensive shipping and returns policy ensures a seamless experience for competitive swimmers, fitness enthusiasts, and aquatic athletes worldwide.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to meet your needs:
- Standard Shipping (£12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available for orders over £50 via EMS with delivery in 15-25 business days after dispatch
Note: We currently cannot ship to certain Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.
Returns & Exchanges
We want you to be completely satisfied with your swim performance gear. If you need to return or exchange an item, please follow our simple process below.
Returns Policy Summary
- Return window: 15 days from receipt of order
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of purchase: Order number or receipt required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Bikini Bottoms & Tops
- Briefs
- Swimsuits
- Prescription Goggles (custom-made items)
How to Return an Item
- Contact Us: Email [email protected] within 15 days of receiving your order (use our template below for faster processing)
- Wait for Approval: Our team will respond within 2 business days with return authorization and instructions
- Package Your Item: Securely pack the item in its original packaging with all tags attached
- Ship Your Return: Send to our warehouse (address provided in authorization email). We recommend using a trackable service
Refund Process
- Refunds processed within 5 business days of receiving your return
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Allow 3-10 business days for the refund to appear in your account (varies by financial institution)
Exchanges
For size exchanges on eligible items:
- Follow the standard return process above
- Clearly state in your email that you’re requesting an exchange and specify your desired size
- We’ll ship your replacement once we receive the original (standard shipping rates apply)
Pro Tip: For faster service, place a new order for the correct size while processing your return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Swimming Gear Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, changed mind, defective item, etc.]
Requested action: [Refund / Exchange for [Product Name, Size, Color]]
I confirm the item(s) are unused, in original packaging with all tags attached.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Number]Contact Us
For any questions about our shipping or returns policy, our customer service team is here to help:
- Email: [email protected]
- Business Hours: Monday-Friday, 9am-5pm GMT
- Address: 97 Merridale Rd, Wolverhampton, GB WV7J 4OR
Thank you for choosing Swimming Gear Shop for your aquatic performance needs. Our policies reflect our commitment to your satisfaction, just as our products reflect our dedication to your success in the water.