At Swimming Gear Shop, we want you to be completely satisfied with your performance swimwear and training equipment. If for any reason you’re not happy with your purchase, our straightforward returns and exchanges policy ensures a smooth process for competitive swimmers and fitness enthusiasts alike.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and with all tags attached
  • Proof of purchase is required (order number or receipt)
  • Certain hygiene-sensitive items cannot be returned (see below)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Bikini Bottoms & Tops
  • Briefs
  • Swimsuits
  • Prescription Goggles (custom-made items)

These exceptions follow standard swimwear industry practice to protect all our customers.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email [email protected] with your return request within 15 days of receiving your order. Use our template below for quick processing.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our warehouse address (provided in your return authorization email). We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For international returns, please note that any customs fees or import taxes are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution

Exchanges

For size exchanges on eligible items:

  1. Follow the same return process above
  2. Clearly state in your email that you’re requesting an exchange and specify your desired size
  3. We’ll ship your replacement item once we receive the original (standard shipping rates apply for the new item)

For faster service, we recommend placing a new order for the correct size while processing your return.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return as needed.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Swimming Gear Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, changed mind, defective item, etc.]
Requested action: [Refund / Exchange for [Product Name, Size, Color]]

I confirm the item(s) are unused, in original packaging with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

For any questions about our returns policy, don’t hesitate to reach out to our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm GMT

We appreciate your trust in Swimming Gear Shop for your swimwear and training needs. Our returns policy reflects our commitment to your complete satisfaction, just as our products reflect our commitment to your performance in the water.