Welcome to Swimming Gear Shop’s FAQ section! Whether you’re a competitive swimmer looking for performance-enhancing gear or a recreational swimmer building your collection, we’re here to help. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.
About Our Products
What types of swimwear do you offer?
We specialise in performance swimwear for all levels of swimmers. Our range includes:
- Competition gear: Racing suits, jammers, and briefs
- Training essentials: Swimsuits, swimshorts, and jammers
- Specialty items: Prescription goggles, junior sizes, and fitness swimwear
- Training aids: Kickboards, pull buoys, hand paddles, and technique aids
How do I choose the right size for swimwear?
Our swimwear follows standard sizing charts, but we recommend checking the specific size guide for each product as competition suits often fit tighter than training suits. If you’re between sizes or unsure, consider sizing up for training wear or sticking to your usual size for competition gear (for that streamlined fit).
Do you offer prescription goggles?
Yes! We understand how important clear vision is in the water. Our prescription goggles come in various diopter strengths – simply select your required prescription when ordering. If you have specific needs, feel free to contact our customer service team for assistance.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your shipping details, and view your order history.
I forgot my password – what should I do?
Click on “Forgot Password” on the login page, and we’ll send you instructions to reset it. The link will be valid for 24 hours.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has been processed for shipping, we can’t guarantee modifications.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods to suit different needs:
- Standard Shipping (£12.95): Via DHL or FedEx, typically arriving 10-15 business days after dispatch – perfect for time-sensitive gear.
- Free Shipping: For orders over £50, via EMS, typically arriving 15-25 business days after dispatch – great for bulk orders or non-urgent items.
Do you ship worldwide?
We ship globally with the exception of certain Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address. If you have any doubts, feel free to contact us before ordering.
How can I track my order?
Once your order ships, we’ll email you tracking information. You can also check your order status by logging into your account. Our team works hard to ensure your Speedo racing suit or Aqua Sphere goggles reach your pool deck as efficiently as possible.
Why is my order taking longer than expected?
While we aim to deliver within the estimated timeframes, occasional delays can occur due to customs processing or local delivery issues. If your order is significantly delayed, please contact us with your order number, and we’ll investigate.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend using PayPal if you prefer not to enter card details on our site.
Why was I charged in a different currency?
Our prices are listed in GBP (£), but your bank may convert the amount to your local currency. The exact amount will depend on your bank’s exchange rates and any international transaction fees they may charge.
Returns & Exchanges
What is your return policy?
We offer a straightforward 15-day return policy from the delivery date. Items must be unused, in original packaging with tags attached. Swimwear must be tried on over underwear for hygiene reasons.
How do I return an item?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. Note that original shipping costs are non-refundable, and return shipping is the customer’s responsibility.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow additional time for your bank to complete the transaction.
What if my item is faulty or incorrect?
We’re sorry to hear that! Please contact us immediately, and we’ll arrange for a replacement or refund, including return shipping costs in these cases.
Still Have Questions?
Our customer service team – all swimming enthusiasts themselves – are ready to help at [email protected]. We typically respond within 24 hours during business days.
Now that your questions are answered, why not dive into our performance swimwear collection? The water’s fine!